Privacy Policy

What We Collect

To operate effectively and fulfil orders, we may collect:

• Contact details (name, email address, telephone number)
• Billing and delivery information
• Company details where relevant
• Order and transaction history
• Basic technical information such as IP address and browser type

We only collect information that is necessary to provide a professional and reliable service.

How Your Information Is Used

Your data may be used to:

• Process and deliver orders
• Respond to enquiries and provide customer support
• Maintain and improve our website and services
• Meet legal and regulatory requirements
• Protect against misuse or unauthorised activity

We do not use your information for unnecessary or intrusive purposes.

Our Approach to Data Use

Personal data is processed responsibly and only where there is a valid legal basis, including:

• Fulfilling contractual obligations such as processing your order
• Meeting legal and regulatory requirements
• Supporting legitimate business operations
• Where consent has been provided for optional communications

Data Sharing

We work with a limited number of trusted partners to operate our business efficiently, including:

• Payment providers
• Delivery and logistics partners
• Secure IT and website service providers

Your data is never sold and is only shared where necessary to deliver services or comply with legal obligations.

International Data Transfers

Where information is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to maintain equivalent levels of protection.

Data Retention

Information is retained only for as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Maintain accurate business records

Your Rights

You have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion where appropriate
• Object to or restrict processing
• Withdraw consent at any time

To exercise any of these rights, please contact us using the contact form available on our website.

Cookies

We use cookies to ensure the website functions correctly and to help us understand how visitors use our website.

Cookies can be managed or disabled through your browser settings.

Security

We take information security seriously and implement appropriate technical and organisational safeguards to protect personal data against unauthorised access, loss, misuse, or disclosure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or privacy practices of external websites.